When you receive your order, keep in mind that you are buying folk art; everything is handmade, and there may be minor irregularities in the pieces. However, in the event you are not completely satisfied with your purchase, we are happy to make an exchange or complete refund. We will refund your original shipping charge, too.
We ask you to follow these guidelines:
Please notify us of your intent to return an item before you send it back to our location in Douglas. Here is the email contact form. If we don’t acknowledge your return request within 48 hours, please give us a call at 508-954-5329.
Items must be sent back in their original, undamaged condition. Please wrap the item(s) in a sturdy box. If possible, use the same packing materials that the item was delivered with, unless the box was dented during delivery. For added security, insure it for its value, if it is a fragile or expensive item. Our return address is: Viva Oaxaca LLC, PO Box 22, Douglas, MA 01516. We will refund your original shipping charge; the price you paid for the item; and, if you are in the United States, we will pay the cost of the return shipping back to us. You will receive your refund within a week of us receiving your returned item.
- In the event that you have an item that got damaged during shipping to you, please notify us within 48 hours of receiving your package. Please send a picture with a description of the damage. Most often we will send a replacement, if we have one, or issue a refund. If it is an expensive item, and we shipped it to you with insurance, we will need to file a claim with the postal service. During this time it will be important to hold on to the original packaging material. The shipping company may ask to see it. Once they determine that the damage occurred in transit, we will issue a complete refund. Thank you for shopping at out online store, and let us know if you have any further questions about our policies.